Detailed Description Of the Problem
Keep in mind that we cannot see your screen. Describe everything you did leading up to the problem. What URL were you attempting to read?

Debug Information
Each time that FMReader is run, the program creates a small text file named debug.txt. The file is located in the FMReader folder, usually c:\program files\FMReader. This file details the programs operations as it executes. If FMReader bombs, do not run it again before sending this file because the debug.txt file will be overwritten.

Screen Prints
If the problem is visual in nature, press Print Scrn and paste this image into the email.

Please read both of these pages in their entirety before requesting technical support.

You can access these pages directly from the Library on the FMReader program interface.

Explains how to perform basic program functions.

Description known program problems and work-arounds, etc.